Privacy Policy

At TeliHand, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud storage services.

1. Information We Collect

Personal Information

When you register for TeliHand, we collect:

• Email address
• Name (if provided)
• Account credentials
• Payment information for premium plans

Storage Content

We store the files you upload to our cloud service, including:

• Documents, photos, videos
• File metadata (size, type, upload date)
• Folder structures and organization

Usage Information

We automatically collect information about your interaction with our services:

• Device information (type, OS, browser)
• IP address and approximate location
• Usage patterns and feature preferences
• Performance metrics and error reports

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our cloud storage services
• Process your transactions and manage your account
• Improve our services and develop new features
• Personalize your experience and provide customer support
• Communicate important service updates and security alerts
• Ensure the security and integrity of our platform

3. Data Storage and Security

Storage Location

Your data is stored on secure servers located in various regions to ensure optimal performance and redundancy.

Encryption

We employ industry-standard encryption measures:

• End-to-end encryption for file transfers
• Encryption at rest for stored files
• Secure encrypted spaces for sensitive data

Access Controls

Only authorized personnel have access to our systems, and they are bound by strict confidentiality agreements.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted partners who assist in operating our platform (payment processors, hosting services)
• Legal Requirements: When required by law or to protect our rights, users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: View and download your stored data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Export your data in common formats
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us through the Help page.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate your sessions and maintain security
• Remember your preferences and settings
• Analyze service usage and improve performance
• Provide personalized content and recommendations

You can control cookie settings through your browser, but this may affect service functionality.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Your files are permanently deleted from our servers
• Backup copies are removed within 30 days
• Some metadata may be retained for legal or operational purposes

8. International Data Transfers

As a global service, your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

TeliHand is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our service or via email. Continued use of TeliHand after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

• Help center: https://www.telihand.com/help